We currently ship to addresses within the United States. Orders are typically processed within 2–4 business days of purchase. Once shipped, you will receive a confirmation email with tracking information.
Because every atelier ships its own pieces separately from Italy, shipping is calculated per workshop based on the size and weight of what you're ordering from them, rather than one flat rate for your whole order. You'll see the exact cost for each shipment at checkout before you pay.
We don't hold inventory in a warehouse. Every piece is made by the atelier that carries it, only once it's ordered. That's deliberate: nothing sits on a shelf collecting dust waiting to be sold.
The tradeoff is that if your order includes items from more than one workshop, those items won't arrive together. Each piece ships directly from its atelier in Italy as soon as it's finished, so you'll receive a separate shipping confirmation and tracking number for each workshop represented in your order. Production and transit times can also vary slightly between ateliers.
We are working toward international shipping. If you are outside the United States and interested in ordering, please contact us directly and we'll do our best to accommodate you.
Every order ships directly from the atelier in Italy that made it, so each shipment clears US customs on its way to you. As of a 2025 policy change, the United States has suspended duty-free treatment for low-value imports, so US customs duties or taxes may apply to any order, regardless of size. These are assessed and collected by the courier at delivery, not charged by us at checkout, and are the customer's responsibility.
Because items from different ateliers ship separately, each shipment is assessed on its own. We'll show this notice at checkout for every order so you know to expect it.
If a single shipment from one atelier is valued over $2,500, whether from one high-value piece or several items ordered together, US Customs requires a more formal entry process than smaller packages go through, which can mean additional paperwork and time before delivery. This is uncommon, but worth knowing if you're placing a larger order.
Because every piece is made by hand once it's ordered, not pulled from a shelf, we're not able to accept returns or exchanges for reasons like sizing, color preference, or a change of mind. Each item is made specifically for your order, so there isn't a version of it we can resell once it's been made.
If you'd like a different size or color, you're welcome to place a new order.
Because of the handmade nature of our goods, minor natural variations in grain, texture, or color are expected and are not considered defects.
If an item arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no additional cost to you.
For any shipping or return question, reach us via our contact form.